These General Terms and Conditions (T&Cs) including the Privacy Policy govern the
offer and sale of products on www.mdpetiteshoes.co.uk.
Please read these T&Cs carefully before ordering any Products on this website. By
ordering any of our Products on this website, you agree to be bound by these T&Cs
including the Privacy Policy.

The Terms:


Use of this Site, which is owned by MD Shoes LTD, registered in England with registration
number 8530089

Registered office: MD SHOES LTD, 30 Seathwaite Road, BL4 0QY Farnworht, Bolton,
United Kingdom, is subject to the fallowing legal terms.

Your use of this site, MD petite shoes web site is conditional upon your acceptance of the
following terms and conditions. Use of the MD Petite Shoes web sites constitutes your
acceptance of these terms and conditions. If you do not wish to be bound by these terms
and conditions, you do not have permission to access the MD Petite Shoes web sites and
should cease using the same immediately. MD Shoes LTD reserves the right to amend
these terms and conditions by posting changes at any time and it is your responsibility to
refer to any information posted online. Your continued use of any of the MD Petite Shoes
web sites after changes are posted constitutes your acceptance of this agreement as
amended by any changes. You may not attempt to gain unauthorised access to this Site,
computer systems or networks connected to this Site, through hacking, password
mining or any other means. You must not use these facilities to commit or encourage a
criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any
unsolicited advertisement or other promotional material (that is, "spam").You agree that
you will not engage in any activities related to this Site that are contrary to applicable
laws or regulations. You may not use this Site for any purpose that is unlawful or
prohibited by these legal terms. MD Shoes Ltd makes no warranties, statement or
warranty regarding to MD Petite shoes web Site whether implied in law.


All copyright, trademarks and other rights in the web site remain at all times the property of
MD Shoes Limited and/or its assignors or licensors. In accessing the MD Petite Shoes web
sites you agree that this will only be for your personal, non-commercial use and you agree
you will not or assist in allowing any third party to copy, reproduce, publish, download, post,
store (including within any other web site), distribute, modify in any way the material for any
other purpose without the prior written permission of MD Shoes Limited or MD Petite Shoes
its subsidiaries or assignees.


Once your order has been placed, you will receive a confirmation email that we have
received the details of your order. Please note that this is not a confirmation that your
order has been accepted by us. We reserve the right not to accept your order for
payment, shipping restrictions or stock reasons. If your order is not cancelled and once
your order has been accepted, you will then receive a confirmation of the dispatch of
your goods


All standard orders are delivered free of charge via DHL and DPD courier company..
You will receive a tracking link by e-mail.
Once your order is placed, you will receive a confirmation email that we have received the
details of your order. Once your order has been accepted, you will receive a confirmation of
the ordered product dispatch. MD Shoes Ltd shall aim to deliver the product within 3 weeks
of the order confirmation. If we have the product in stock the delivery will not take that long.
Due to the fact that our product is handmade the delivery of an order is subject to the
availability of materials and MD Shoes Ltd reserve the rights to amend the delivery times if
necessary. MD Shoes Ltd will use responsible courier company for the delivery of the
product. We recommend checking the contents of the package in the presence of the
courier/delivery or at the place of collection. If the package or its contents have been subject
to damage during transportation, it should not be received and a damage report should be
drawn up together with the package deliverer. In order to place an order customer needs to
select appropriate size according to our size guide option.


We would recommend that you return your items via registered post.

Returns must be received within 14 days of delivery.

Please visit www.mdpetiteshoes.co.uk/returns to book in your return.

Our returns policy does not affect your statutory rights.

Only new shoes in perfect condition with their original box and its full contents can be
returned. Please try shoes only on a clean and carpeted surface so that the soles remain

Please note that we cannot refund any customs and import fees

Returns that are damaged, soiled or returned without the original box may not be accepted
and may be returned to the customer.

You will be notified by email once your return has been received and processed.

Before your order leaves our warehouse it is fully checked by our packing team. If you
receive an item which is damaged please contact us immediately.


Refunds will be credited back to the card originally used for payment.

The original shipping charges will not be refunded.

You will be notified by email once your return has been received and processed.

Please note that refunds may take up to 10 working days to appear in your account
depending on your card issuer and the date that we received your returned item.


We do not consider wear and tear to be fault. If you return goods claiming they are defective,
we will examine the returned goods and will notify you of your refund via e-mail within a
reasonable period of time. We will process the refund including delivery cost due to you as
soon as possible.


Each pair of shoes is covered by a 24 month warranty only if there is a manufacturing fault of
the product. The guarantee will be accepted within a period of 1 year after delivery.