General:
These General Terms and Conditions (T&Cs) including the Privacy Policy govern the offer and sale of products on www.mdpetiteshoes.co.uk. Please read these T&Cs carefully before ordering any Products on this website. By ordering any of our Products on this website, you agree to be bound by these T&Cs including the Privacy Policy.
The Terms:
Use of this Site, which is owned by MD Shoes LTD, registered in England with registration number 8530089
Registered office: MD SHOES LTD, 30 Seathwaite Road, BL4 0QY Farnworth, Bolton, United Kingdom, is subject to the fallowing legal terms.
Your use of this site, MD petite shoes web site is conditional upon your acceptance of the following terms and conditions. Use of the MD Petite Shoes web sites constitutes your acceptance of these terms and conditions. If you do not wish to be bound by these terms and conditions, you do not have permission to access the MD Petite Shoes web sites and should cease using the same immediately. MD Shoes LTD reserves the right to amend these terms and conditions by posting changes at any time and it is your responsibility to refer to any information posted online. Your continued use of any of the MD Petite Shoes web sites after changes are posted constitutes your acceptance of this agreement as amended by any changes. You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam").You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms. MD Shoes Ltd makes no warranties, statement or warranty regarding to MD Petite shoes web Site whether implied in law.
All copyright, trademarks and other rights in the web site remain at all times the property of MD Shoes Limited and/or its assignors or licensors. In accessing the MD Petite Shoes web sites you agree that this will only be for your personal, non-commercial use and you agree you will not or assist in allowing any third party to copy, reproduce, publish, download, post, store (including within any other web site), distribute, modify in any way the material for any other purpose without the prior written permission of MD Shoes Limited or MD Petite Shoes it's subsidiaries or assignees.
Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods
All UK customers will be charged £5 per item for the delivery. Customers from other countries then UK will be charged £28 for delivery. We are using DPD, Hermes, UPS and FedEx courier companies to deliver the goods. You will receive a tracking link by e-mail.
Once your order is placed, you will receive a confirmation email that we have received the details of your order. Once your order has been accepted, you will receive a confirmation of the ordered product dispatch. MD Shoes Ltd shall aim to deliver the product within 1 week of the order confirmation. If we have the product in stock the delivery will not take that long. Due to the fact that our product is handmade the delivery of an order is subject to the availability of materials and MD Shoes Ltd reserve the rights to amend the delivery times if necessary. MD Shoes Ltd will use responsible courier company for the delivery of the product. We recommend checking the contents of the package in the presence of the courier/delivery or at the place of collection. If the package or its contents have been subject to damage during transportation, it should not be received and a damage report should be drawn up together with the package deliverer. In order to place an order customer needs to select appropriate size according to our size guide option.
We would recommend that you return your items via registered post.
Returns must be received within 30 days of delivery.
Please note SALE items are NON REFUNDABLE.
Please visit https://mdpetiteshoes.co.uk/shipping-returns/ to book in your return.
Our returns policy does not affect your statutory rights.
Only new shoes in perfect condition with their original box and its full contents can be
returned. Please try shoes only on a clean and carpeted surface so that the soles remain
unmarked.
Please note that we cannot refund any customs and import fees
Returns that are damaged, soiled or returned without the original box may not be accepted
and may be returned to the customer.
You will be notified by email once your return has been received and processed.
Before your order leaves our warehouse it is fully checked by our packing team. If you
receive an item which is damaged please contact us immediately.
Items sold on SALE are non returnable.
Made-to-Order Footwear is available in sizes 33 up to size 41 with your choice of colour. Made-to-Order is produced as per customer request, thus this product is not refundable, unless there is a manufacturer fault. Please see terms and condition for Faulty Items.
Refunds will be credited back to the card originally used for payment.
The original shipping charges will not be refunded.
You will be notified by email once your return has been received and processed.
Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer and the date that we received your returned item.
Items sold on SALE are non refundable.
We do not consider wear and tear to be fault. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund including delivery cost due to you as soon as possible.
Each pair of shoes is covered by a 24 month warranty only if there is a manufacturing fault of the product. The guarantee will be accepted within a period of 1 year after delivery.
